Terms of service

SYNAPSE CORE Terms and Conditions for Sale of Goods in the UK.

Where to find information about us and our products

You can find everything you need to know about us, Synapse Core and our products on our website at https://www.synapsecore.co.uk before you order. Our details are as follows:

·         Company Name: RSK SEO Ltd trading as Synapse Core, a company registered in England and Wales with company number 08388126. Our VAT registration number is: Currently NOT VAT Registered.

·         Our registered office address is: Lytchett House 13 Freeland Park Wareham Road Poole Dorset BH16 6FA

·         Our Customer Service contact details are - Phone: +447410304534, Email: info@synapsecore.co.uk, Postal Address: Lytchett House 13 Freeland Park Wareham Road Poole Dorset BH16 6FA

 

When you buy from us you are agreeing that:

·                     We only accept orders when we've checked them.

·                     We do not provide medical advice or make claims about our products

·                     Sometimes we reject orders.

·                     We charge you when you order.

·                     We charge interest on late payments.

·                     We pass on some increases in VAT.

·                     We're not responsible for delays outside our control.

·                     Products can vary slightly from their pictures.

·                     You have a legal right to change your mind.

·                     You can end an on-going contract (find out how).

·                     You have rights if there is something wrong with your product.

·                     We can change products and these terms.

·                     We can suspend supply (and you have rights if we do).

·                     We can withdraw products.

·                     We can end our contract with you.

·                     We don't compensate you for all losses caused by us or our products.

·                     We use your personal data as set out in our Privacy Notice.

·                     You have several options for resolving disputes with us.

·                     Other important terms apply to our contract.

We only accept orders when we've checked them.

We contact you to confirm we've received your order and then we contact you again to confirm we accept your order and to confirm when we dispatch the product.

We do not provide medical advice or make claims about our products.

All content, materials, and product descriptions provided are for informational and educational purposes only. This information has not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA). No product, statement, or representation made by Synapse Core is intended to diagnose, treat, cure, or prevent any disease or medical condition. Such claims are strictly prohibited under UK food law, and our products are sold as food supplements only. You retain full responsibility for your health decisions. You must consult a qualified healthcare professional, general practitioner, or physician before initiating any new food supplement regimen, particularly if you have pre-existing health conditions, are pregnant, breastfeeding, or are concurrently taking prescribed medication.

Sometimes we reject orders.

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can't verify your age (you have to be over 18 to buy our products), because you are located outside our delivery areas or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order.  

However, for some products we take payment at regular intervals, as explained to you during the order process. You will own your product once we have received payment in full.

Delivery charges are shown at the checkout. An estimate of delivery times is provided before the order is placed.

We charge interest on late payments.

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on some increases in VAT.

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control.

If our supply of your product is delayed by an event outside our control, such as delivery company failure, freak weather or local/national/global restrictions or other uncontrollable events, we will contact you as soon as possible to let you know and we will do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for, but not received.

Products can vary slightly from their pictures.

A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.

You have a legal right to change your mind.

Your legal right to change your mind. For most of our products, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for:

·         products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

·         goods that are made to your specifications or are clearly personalised; and

·         goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product, you must let us know no later than 14 days after the day we deliver it. If the product is for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://synapsecore.co.uk/pages/contact OR TELEPHONE NUMBER FOR TEAM +447410304534, fill in the online form at https://synapsecore.co.uk/pages/right-to-cancel  .

You have to return the product at your own cost. You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You should send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for products which can't be posted, see our Returns Policy: https://synapsecore.co.uk/policies/refund-policy or contact our Customer Service Team: https://synapsecore.co.uk/pages/contact OR TELEPHONE NUMBER FOR TEAM +447410304534.

We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.

For items without a seal, we reduce your refund if you have used or damaged a product. If you handle the product in a way which is not be acceptable, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new”, the packaging is damaged or accessories are missing. In some cases, no refund may be due. We may ask for photographic evidence before refunding you.

When and how we refund you. If you tell us you've changed your mind about a product that hasn't been dispatched or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You can end an on-going contract (subscription).

We tell you when and how you can end an on-going contract with us (for example, for a subscription to goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team.

You have rights if there is something wrong with your product.

If you think there is something wrong with your product, you should contact our Customer Service Team: https://synapsecore.co.uk/pages/contact  OR CONTACT +447410304534. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: ·         Up to 30 days: if your goods are faulty, then you can get a refund.  ·         Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.  ·         Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

 

We can change products and these terms.

Changes we can always make. We can always change a product:

·                     to reflect changes in relevant laws and regulatory requirements;

·                     to make minor technical adjustments and improvements. These are changes that [don't affect your use of the product;

Changes we can only make if we give you notice and an option to terminate. We may make other changes to products and where we do so, we will update our website and, if you are a subscriber, update you by email of the changes. You can cancel or amend your subscription if we do so.

We can suspend supply (and you have rights if we do).

We can suspend the supply of a product. We do this to:

·         deal with technical problems or make minor technical changes;

·         update the product to reflect changes in relevant laws and regulatory requirements; or

·         make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 14 days, we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 14 days you can contact our Customer Service Team to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products.

We can stop providing a product, such as a subscription for goods. We let you know at least 2 days in advance and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you.

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

·         you don't make any payment to us when it's due and you still don't make payment within 2 days of our reminding you that payment is due;

·         you don't, within a reasonable time, allow us to deliver the product to you.

We don't compensate you for all losses caused by us or our products.

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

·         Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

·         Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

·         Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

To the extent that you use a product for the purposes of your trade, business, craft or profession then, except in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

We use your personal data as set out in our Privacy Notice.

How we use any personal data you give us is set out in our Privacy Notice: https://synapsecore.co.uk/policies/privacy-policy

You have several options for resolving disputes with us.

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our products as per our Complaints policy: https://synapsecore.co.uk/pages/contact

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to RetailADR through their website at www.retailadr.org.uk. RetailADR does not charge you for making a complaint and if you're not satisfied with the outcome, you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract.

Shopify has no liability to you. Our website is hosted on the Shopify platform. You agree that Shopify is an independent contractor and is not a party to this contract of sale between you and Us. Shopify has no liability or responsibility to you.

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

All content; graphics, text and other marks are our intellectual property rights. You are not permitted to use, duplicate, copy, resell or otherwise exploit our intellectual property without our express written permission.